Business Change Lead

Business Change Lead

Location: Leeds/Dublin/London

Contract type: Permanent

Flutter Overview

Flutter consists of two commercial divisions (FanDuel and International) and our central Flutter Functions; COO, Finance & Legal. Here in Flutter Functions, we work with colleagues across all our divisions and regions to deliver something we call the Flutter Edge. It’s what differentiates us, our ‘secret sauce’ which plays a key part in our ongoing success and powers our brands and divisions, through Product, Tech, Expertise and Scale. In Flutter COO we work with experts across Flutter to build, deploy and communicate the Flutter Edge. Together we cover Product & Payments, Technology, Sportsbook Product & Trading, People, Property, Corporate Communications and Strategic Partnerships & Transformation. Role Purpose

Role Purpose

The Business Change Lead is responsible for leading change delivery across various programmes. This role ensures impacted people are prepared, supported, and equipped to adopt new tools, processes, and ways of working. You will partner closely with programme and delivery teams as well as functional teams to translate change impacts into practical plans across communications, engagement, training, and readiness. You will drive adoption outcomes and help embed change into day-to-day operations, while thinking strategically about how to position, sequence, and sustain change within your assigned initiatives.

Accountabilities & Responsibilities

Change Leadership & Delivery

• Define and be responsible for the end-to-end change approach for assigned programmes with alignment to the programme goals and value realization
• Lead how AI will transform change management at Flutter as well as how AI will impact end users through their change journey
• Conduct structured partner analysis and develop user personas to understand who is impacted, their needs, motivations, and difficulties, using these insights to shape the change approach across all workstreams
• Lead change impact assessments to understand people, role, behaviour, and mentality impacts across impacted teams, and adjacent functions
• Proactively identify adoption and resistance risks and put effective mitigation strategies in place; raise issues early with recommended actions
• Design and deliver targeted change interventions, including communications, engagement, training, and reinforcement activities tailored to technical and non-technical audiences
• Partner with leaders to coach and support them in their role as change sponsors
• Define and oversee measures of change success, including adoption metrics, behavioural outcomes, engagement indicators, and business impact tracking

Planning & Coordination

• Align change activity to the delivery roadmaps and key achievements, bringing structure and discipline to change delivery within Agile environments
• Support dependency mapping and sequencing of change activity across teams to avoid overload and conflict
• Maintain visibility of intersecting initiatives and changes impacting the same communities; work closely with delivery and planning colleagues to ensure change activities are realistic, prioritised, and achievable

Stakeholder Engagement & Communication

• Conduct structured partner identification and profiling, distinguishing between end users, leaders, champions, and resistant groups
• Develop clear, consistent communications aligned to project landmarks and audience segments
• Create messaging that explains the "why," "what," and "what it means for me" for engineers, product teams, leaders, and support functions
• Establish and run change champion networks and feedback loops to support two-way engagement and local adoption
• Equip leaders and managers with talk tracks, materials, and coaching to support their teams through change

Training, Adoption & Enablement

• Partner with subject matter experts (SMEs) and Training teams to define training needs and develop learning approaches
• Design interventions with AI embedded into delivery and adoption
• Design role-based learning pathways that translate technical AI capabilities into accessible, practical guidance for different audiences
• Ensure people have the knowledge and support to adopt change, including performance support, on-the job resources, and post-go-live reinforcement
• Build and support communities of practice (e.g., change champions, user groups) to sustain adoption momentum

Readiness & Sustainment

• Assess organisational and team readiness prior to major rollouts; anticipate resistance and implement targeted interventions
• Plan for change embedding through handover activities, collaborator ownership assignment, and alignment with operational processes (e.g., onboarding, BAU documentation, performance measures)
• Establish reinforcement activities to sustain behaviour change and prevent regression post-launch

Key Skills & Capabilities

Delivery-focused:

• Plans and delivers change activity at pace, balancing competing priorities and delivering to timelines
• Comfortable operating in ambiguity with a pragmatic, outcome-focused approach
• Handles shifting priorities in fast-paced Agile environments; stays calm, solutions-focused, and resilient

Structured thinking & planning:

• Applies change frameworks and translates ambiguity into practical, actionable plans
• Comfortable dependency mapping, roadmap alignment, and programme sequencing
• Brings discipline to change delivery within flexible, agile contexts

Strong collaborator & engagement skills:

• Builds trust quickly with diverse audiences (engineers, product teams, and senior technical leaders)
• Manages expectations and navigates differing views to maintain momentum
• Demonstrates high emotional intelligence and can coach leaders in their change sponsor role
• Comfortable in matrixed, cross-functional environments with multiple partner groups Clear communicator & storyteller:
• Produces high-quality communications and can adapt messaging for varied audiences
• Translates complex technical change into clear, relevant, and compelling narratives
• Excellent written and verbal communication; skilled facilitator
• Comfortable using digital communication and content tools (PowerPoint, SharePoint, email platforms, video tools)

Analytical & evidence-led:

• Uses insights, feedback, and adoption metrics to steer change activity and improve outcomes
• Comfortable defining and tracking adoption measures (qualitative and quantitative)
• Interprets data and presents insights to project leadership; adjusts approach based on evidence

Collaborative:

• Works effectively with Delivery Managers, Product Owners, SMEs, and Technology Leaders
• Comfortable in matrixed environments; builds credibility across technical and non-technical audiences
• Shares standard process and supports peer change professionals

Technical awareness:

• Comfortable learning about and engaging with technology-led change; curious about AI tools and capabilities
• Able to translate technical features into business and user-facing benefits
• Understands Agile delivery principles and how to sequence change within sprint cycles

Qualifications & Experience

• Proven experience (typically 3–6+ years) delivering change management on projects, programmes, or operational transformation initiatives.
• Working knowledge of change methodologies/tools (e.g., Prosci/ADKAR, Kotter, Lean change approaches) and practical application.
• Experience designing and delivering collaborator engagement, communications, and training/adoption plans.
• Comfortable working in a delivery environment and partnering with delivery managers
• Relevant change management certification (e.g., Prosci) desirable; equivalent experience acceptable.

What's in it for you:

We are a flexible employer; whether you have personal commitments or a hobby that brings you joy, we want you to bring your best self to work and feel empowered to do so. We also like to share our success; after all you make it happen. We have an excellent benefits package that can be personalised to you:

• Bonus scheme
• Uncapped holiday allowance
• Enhanced pension scheme
• Private healthcare
• Life assurance
• Income protection
• Hybrid working
• £/€1,000 annual self-development learning fund
• Invest via the Flutters Sharesave Scheme
• Paid volunteering days
• Enhanced parental leave
• Wellbeing fund (£/€250 a year)
• Recognition programs
• Gym membership, discounts, vouchers and much more!

Equal opportunities

At Flutter, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking, and working to apply.

We are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion.

Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.