CRESOC Operator – Physical Security
This position is directly accountable for the effective and efficient running of the Global Security Operations Centre (GSOC). The role encompasses analysing, monitoring, and responding to alerts raised by various systems that impact the safety and security of Flutter Entertainment assets, operations & employees as part of an ongoing security monitoring service.
- 24/7 monitoring of significant global events via a selection of closed and open-source information feeds
- Respond to physical security events affecting or threatening Flutter Entertainments physical infrastructure, employees, operations, and assets globally
Daily responsibilities include:
- Day-to-day operations of the Global Security Operations Centre
- Serve as the hub for monitoring, analysing and interpretation of risks and threats that may affect Flutter Entertainment
- Responding to and investigating alerts raised on various security systems.
- Support in the completion of International travel threat analysis for Flutter Entertainment employees travelling abroad
- Early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
- Ensure procedures and protocols are followed that enable the timely and effective response to incidents
- Management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station
Candidates will:
- Have a minimum of two (2) years’ experience working in a Security Operations Centre, Security Communications Centre, Security/Alarm monitoring centre or other closely related operation
- Have a proven record of accomplishment in customer service
- Possess excellent verbal and written English communication skills
- Can prioritise workload based on urgency and communicate to a range of audiences including to executive management
- Have demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
- Be able to work independently and be confident in decision-making within Flutter Entertainments defined processes, and during sudden, unanticipated, or unprecedented events or crises
- Demonstrate and deploy a sound understanding and application of technology and use a variety of technical platforms and systems in a conjoined way to deliver quick and accurate results
Desirable
- Non-English language skills are desirable but not essential for the role
- Familiarity with social media platforms, social media intelligence and open-source intelligence tools and techniques would be highly beneficial
- Confident and articulate presenter able to concisely deliver key messages
