About Flutter
Flutter Entertainment is the world’s leading online sports betting and gaming company with a market capitalization of c. $37bn operating some of the most innovative, diverse and distinctive brands in the sector.
A constituent of both the London FTSE 100 and New York Stock Exchange , Flutter brings entertainment to life for over 20 million customers in a safe, responsible and sustainable way.
We call this the Flutter Edge – the combined power of our talented people, market-leading products, smart technology and the financial capital to succeed.
Operating in 20+ regulated markets , through our Positive Impact Plan , we are committed to making a positive contribution for our customers, colleagues, communities and the planet that we play on.
The Group uses a divisional management and operating structure across its companies: each division has an empowered management team, which is responsible for maintaining momentum and growth in its respective markets.
On 14th May 2024, it was announced that Flutter would be moving its primary listing from the UK to the US, and its global operational headquarters from Dublin to New York (effective 31st May 2024).
The role
The Senior Continuous Improvement Manager, Recruitment and Onboarding, will play a critical role in partnering with the business and HR leaders to enhance the HR solutions in place to enable an exceptional employee experience, manage requirements and competing priorities in a high growth environment and continuously enhance the experience offered based on global HR trends and business goals.
The Senior Continuous Improvement Manager, Recruitment and Onboarding, is a key stakeholder manager for HR Operations and is accountable for the success of recruitment and onboarding processes and solutions across all areas including end-to-end process, HR systems and technical functionality, analytics, resource and operating model requirements and user experience. This role is focused on identifying, facilitating cross-functional agreement on and coordinating the delivery of the end-to-end solutions across all areas of Recruitment and Onboarding.
Key responsibilities
- A key contributor to the vision and benefits of the Flutter global HR ecosystem, including the continued onboarding of Flutter brands and design and adoption of the ecosystem to support an exceptional user experience
- Effectively contribute to the Continuous Improvement team and wider Change & Transformation team to help deliver a collective and joined-up approach to enhance the user experience of Flutter global design
- Seen as a leader in driving projects and providing an exceptional stakeholder and employee experience
- Understand the global Flutter HR strategy to design an impactful employee experience to meet demands at a global, divisional and local level
- Lead on all end-to-end design aspects of recruitment and onboarding including the design for Workday and additional enabling technologies or services, HR processes, solutions and operating models, by translating business requirements into innovative, practical and technically feasible design decisions, reporting to the Lead Continuous Improvement Manager, HR Operations
- Demonstrate relentless curiosity and a challenger mindset to truly understand and validate stakeholder requirements and motivations, through proactive and meaningful engagement and by clearly communicating design strategies and benefits to stakeholders to obtain their buy-in
- Drive key decisions and alignment across key stakeholder groups including HR Core Services, HR Technology and local recruitment teams, ensuring that all voices are heard, to reach alignment with programme objectives and global design decisions, whilst also taking decisive action where needed and demonstrating perseverance to see projects through to successful completion
- Keep ahead of growing HR trends and emerging technologies and thought partner with the business and HR community to solve business problems and help build and enhance the HR experience for Flutter over the next 5+ years
- Partner with the wider HR Operations team to design, lead and facilitate design workshops and training sessions for HR, Managers and employees, including demos of the Workday system
- Manage and develop a Continuous Improvement Analyst to support with delivering design workshops, driving design decisions and enable accurate capture of local/legal/regulatory design requirements, acting as a point of escalation where needed, acknowledging their achievements and ensuring visibility in recognition
- Manage the transition of agreed processes and knowledge to the HR Core Services team and Process owners, enabling creation of accurate and user-friendly support and training material
- Support the Change Management workstream, to identify areas where their support may be required with delivery and to drive the change and comms agenda for given specialist area
- Support testing execution, including review of test scripts and service rehearsals of processes to ensure robustness of design
Skills & qualifications
- Minimum of 8 years’ experience in an HR systems implementation, Talent Acquisition or Business Analyst role
- Understanding of global HR disciplines and principles including awareness of global HR technology solutions
- Understanding of HR systems and processes, particularly Workday, desirable
- Strong experience of building, influencing and managing strong relationships and diverse stakeholder groups in an ambiguous, high growth and ever-changing environment whilst retaining the ability to adapt and work at pace
- Able to inspire trust and credibility with global business and HR leaders
- Excellent listening and questioning skills with ability to truly understand the needs of the business and determine the appropriate solution for stakeholders
- Experience of scribing detailed business requirements
- Able to deliver effective and engaging workshops and system demonstrations as part of a virtual, in-person and/or hybrid environment
- Able to clearly communicate the global design by developing engaging workshop content and demonstration of strong presentation skills
- Strong analytical skills with the ability to assess complex situations and propose effective solutions, with a focus on both technical feasibility and stakeholder experience
- Experience of managing a team in a dynamic business and through complex transformation projects
- Able to work under pressure to meet deadlines on multiple projects or tasks concurrently
- Experience of working in a federated organisation
