HR Operations Partner

About Flutter Entertainment

Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars and Sportsbet. As a pioneering force in the industry, Flutter is at the forefront of technological innovation, offering seamless digital experiences to millions of customers worldwide. With a commitment to responsible gaming and a focus on customer-first strategies, Flutter leverages its scale, diverse offerings, and data-driven insights to deliver entertainment while ensuring the highest safety and compliance standards. Its dynamic approach to global growth has positioned Flutter as a dominant player in established and emerging markets, pushing the boundaries of the entertainment experience. Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the 'Pioneers' section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game

About Flutter Entertainment India

Our office, located in the heart of Hi-Tech City in Hyderabad, is the Global Capability Center for Flutter Entertainment. Now home to 700+ talented colleagues, we are driving the future of entertainment across critical areas like Technology, Infosec, Procurement, Customer, and HR Operations. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination. We have ambitious growth plans and goals for the future and the global and local scale to achieve them.

Role Summary

We are seeking an experienced and detailed-orientated HR Operations Partner to join our Core Services team in our new shared capability centre (HSCC) based in Hyderabad, integrating into our broader operating model. The HR Operations Partner, as part of a larger Core Services team, will play a key role in managing the background verification process through an external vendor. This role is crucial in ensuring that our process is thorough, compliant, and efficient, contributing to the overall integrity and success of our strategy.

Key Responsibilities

• A member of the HR BGC team will oversee the end-to-end background verification process.
• Act as the go-to resource to manage all the queries pertaining to Background verification for candidates and employees across UK&I, International, and Group divisions.
• Responsible for contacting prospects to obtain missing information.
• Responsible for escalating discrepancies that may arise during the background check process and working to resolve them in a timely manner.
• Write detailed reports with high accuracy, flagging any discrepancies, and share the findings.
• Quality check files to ensure the BGC-specific standards are met. Resolve prospects’ concerns and answer their questions in a timely manner. 
• Provide solutions to prospects, TA, & vendor, gaining their trust while enhancing long-term partnerships.
• Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location- or process-specific.
• Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Core Services management.
• Collaborate with other HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliance with Flutter standards and business expectations.
• Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.
• Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.
• Achieve key performance indicator (KPI) goals and objectives in line with the organisation’s goals.
• Manages confidential and sensitive employee information and adheres to strict data privacy standards.
• Continuously dives deep to find new ways to improve the employee experience and speed of resolution.

Skills and Experience

• Minimum qualification – Graduation
• Ability to comprehend & articulate complex issues to simple.
• Strong communication abilities, both oral and written
• 3+ Years of minimum experience, preferably from BGC background
• Experience working within international HR Operations, TA and vendor with knowledge of employee BGC processes is preferred.
• Focused on employee experience and efficient process delivery.