Cluster Manager

Corporate Real Estate in Flutter has a clear vision - to provide a best in class service to the business. Our vision is to enhance our spaces, our people and our services through brilliant basics, innovation and improvement.

Our key strategic goals involve supporting our colleagues to do their best work and improving what it means to work for Flutter.

Due to continued growth, we are recruiting for a Workspace Cluster Manager to oversee a portfolio of sites, ensuring our teams continue to improve our spaces and provide exceptional Workspace services to the Flutter business.

Visibility on site will be a key driver for success in the role and individuals should be willing to travel to sites within their Cluster on a regular basis.

Successful candidates will have a proven track record in Corporate Real Estate or Facilities Management, and excellent interpersonal skills.

Key Tasks & Responsibilities:

Process / Procedures:

• Support site mobilisations including implementation Flutter Workspace and Risk Management processes and procedures, development and testing of operational procedures
• Ensure that the facilities are operating to a high standard at all times
• Act as Authorised Person for HV & LV and other disciplines (if requested / required)
• Support the Workspace Managers and Risk & Compliance Teams with root cause analysis / post problem review of any incidents or faults
• Ensure Workspace Managers conduct site scenario / mock drill training and ensure systems are updated accordingly
• Ensure that routine maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations, and agreed service level agreements.
• Support the Workspace Managers with timely planning and delivery of plant and System shutdowns ensuring business Stakeholders are updated accordingly
• Ensure all reactive repairs are undertaken safely and within appropriate time scales
• Support the Workspace Teams with Supply Chain opportunities including identification and selection of suppliers, and continuous improvement initiatives
• Ensure each site under your remit operates in adherence to the agreed Permit to Work Systems
• Support the Workspace Manager on management of critical spares and materials
• Ensure that comprehensive maintenance records are kept for works undertaken on site
• Ensure the Workspace Teams are capturing all Statutory Compliance requirements and records are uploaded to the agreed CAFM System.
• Ensure that Method Statements and Risk Assessments are adhered to and works carried out safely
• Support the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as building / Landlord policies, procedures and working arrangements, as required
• Ensure the Workspace Team have adequate Business Continuity and Emergency Response Plans, working closely with site and the Risk & Compliance function within CRE.
• Support & promote development opportunities for the team, ensuring performance management and goals are set, managed and closed out

Innovation:

• Provide input for the development of improvement solutions
• Further develop operating standards, processes, and procedures for site
• Actively identify/implement innovation across the sites to enhance performance and grow the team’s knowledge.

Operational Excellence:

• Support as required during site audits and inspections internally and from the wider business / externally
• Continually communicate high priority tasks issues to end users using the appropriate communication channel
• Assist and enhance service delivery through best practice and the effective use of site systems and equipment.
• Support the Workspace Team with Minor Works and Projects, ensuring applicable Change processes are followed
• Produce reports as required by the Head of Workspace and wider business, including financial and operational reporting on a regular basis
• Development and implementation of Workspace policies in line with the global workspace group, with the principle of simplification.

People:

• Responsibility for ensuring site Training Matrices are in place and managed by the local Workspace Teams
• Culture carrier and promotes best practice.
• Line Management of Workspace Managers in each location under your cluster
• Working closely with wider CRE functions including Risk & Compliance, Physical Security, and the Leasing Teams

Finance and Commercial:

• Build and develop relationships with key business and account stakeholders.
• Assist the Head of Workspace with preparation and management of workspace operating and capital expenditure budgets.

Building relationships:

• Understand, anticipate and deliver customer needs while building effective relationships whilst optimizing contract performance.
• Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.

Success Measures

• Achievement of site KPIs in line with business requirements
• Visibility on site and ensuring on site teams feel supported
• Good working relationships with Workspace Teams and wider CRE Teams
• Excellent Stakeholder feedback
• Achievement of business and CRE / Workspace Goals and Targets
• Continuous improvement and innovation
• Regular positive site reporting

Join us at Flutter and be part of a world-class company that is constantly pushing boundaries in the gaming and betting industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Flutter is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace for everyone. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Flutter is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please contact your recruiter and let them know the nature of your request.