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Flutter Dublin 161121 C

HR Operations Partner

  • Hyderabad, India
  • Full time 40 hours
  • Permanent

Title : HR Operations Partner

Role Summary

We are seeking an experienced and detailed oriented HR Operations Partner to join our Core Services team in our new shared capability centre (HSCC) based in Hyderabad, integrating into our broader, Operating Model. The HR Operations Partner, as part of a larger Core Services team, will play a key role in managing the background verification process through an external vendor. This role is crucial in ensuring that our process is thorough, compliant, and efficient, contributing to the overall integrity and success of our strategy.​

Key Responsibilities

  • A member of the HR BGC team will oversee the end-to-end background verification process. 
  • Act as the go-to resource to manage all the queries pertaining to Background verification for candidates and employees across UK&I, International, and Group divisions. 
  • Responsible for contacting prospects to obtain missing information.  
  • Responsible for escalating discrepancies that may arise during the background check process and working to resolve them in a timely manner.  
  • Write detailed reports with high accuracy flagging any discrepancies and share the findings.  
  • Quality check files to ensure the BGC specific standards are met. Resolve prospects’ concerns and answer their questions in a timely manner.  
  • Provide solutions to prospects, TA & Vendor, gaining their trust while enhancing long-term partnerships. 
  • Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location or process specific. 
  • Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Core Services management.  
  • Collaborate with other HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliant with Flutter standards and business expectations. 
  • Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services. 
  • Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.  
  • Achieve key performance indicator (KPI) goals and objectives in line with the organization’s goals.  
  • Manages confidential and sensitive employee information and adheres to strict data privacy standards.  
  • Continuously dives deep to find new ways to improve the employee experience and speed of resolution.  

Skills & Experience

  • Minimum qualification – Graduation  
  • Ability to comprehend & articulate complex issues to simple.  
  • Strong communication abilities, both oral and written 
  • 3+ Years of minimum experience, preferably from BGC background 
  • Experience working within international HR Operations, TA and Vendor with knowledge of employee BGC processes preferred. 
  • Focused on employee experience and efficient process delivery

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Flutter Dublin 161121