IT Operations Manager

Operations Manager
We are considering applicants in – Dublin preferred but can be London/Leeds
Style of work – Hybrid (Flexible)

Do you want to be the person who executes the platform operations strategy that supports the optimal running of global trading platforms? In this role you will do just that, within our GTT arm (Global Trading Tribe), so that platform health is a key tenet of the GTT.

As part of our team you will drive process and tooling change to enable the value streams to operate the products and platforms they build. This will include the likes of self-serve managed services that provide transparency of platform health, provide effective incident management support, and deliver operational metrics so that the value streams can better support the outcomes they deliver. 

You will own key stakeholder relationships that enable the GTT to operate its products and platforms successfully. These stakeholders include the infrastructure teams through which GTT infrastructure operations are managed and enabled, Global and Brand sportsbook teams and end consumers of trading products and platforms that are essential to their success, GTT cloud engineering teams, and GTT value stream product engineering teams and site reliability engineering. 

Who are we?
We’re leading betting and gaming into the future by offering some of the most innovative brands in our industry and using the Flutter Edge. For us, fun is at the heart of what we are aiming to achieve, and our people are the key to ensuring our business is the most trusted and responsible brand ensuring our players get the maximum enjoyment; it’s all about bringing entertainment to life for millions of customers in a safe, responsible, and sustainable way.

Our global scale means we can continue to invest to support our strategy and maintain our gold medal positions across local markets.
Our Brands: Flutter operates a range of global brands, including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Betfair, Sisal, tombola, FOX Bet, TVG, Junglee Games and Adjarabet
 

What can you expect to be involved with  as part of your new role?                     

• Owning the platforms operations strategy for the GTT (Global Trading Tribe)
• Ensure standards, processes and tools are defined, agreed and maintained for supporting our products 
• Lead data quality and confidence of operational health and ensure that the Tribe and stakeholders have easy access to data, to inform decision h of relevant products to the Global Trading Tribe 
• Ensure enablement of 24/7 operational support of our products 
• Lead the creation of SLAs, SLOs, Costs, Error Budgets, MTBF & MTTR with value streams 
• Own key Flutter brand relationships with consumers of GTT products and platforms to ensure feedback is captured and reflected in the NPS (or similar) of GTT value streams from a brand consumer perspective 
• Own key Flutter Infrastructure relationships (Global and UKI, cloud and on prem) that are dependencies for operation of GTT products and capabilities 
• Provide leadership on the direction and backlog of the cloud engineering capability, alongside the Cloud Engineering capability lead, within the GTT 
• Establish processes that provided individuals within the tribe with clarity on their operational responsibilities and who they need to collaborate with, to ensure world class operations within the Global Trading Tribe  
• Own key vendor relationships where required on behalf of the GTT 
• Influence Value Stream Leaders by making pro-active suggestions and recommendations and challenging recommendations that don't fit into the Operations Strategy 

This might be for you if you have:

• Experience working within or close to software delivery
• Understanding of the important of platform health in the delivery process 
• Ability to formulate and communicate strategy 
• Ability to work through a large set of unknowns and translate them into Process, People or Tech requirements 
• Have lead through influence and engagement and developing talent 
• Stakeholder management with technical and non-technical stakeholders across levels of an organisation 
• Previous interaction and engagement with senior management in your role
• Great communication skills.
• Knowledge of sports betting and trading technology environments and the products that are built thereon 

Some things that set us apart: (For our UK/I locations, please ask for local benefits)
Our passion has helped us take the betting industry by storm. So we think it’s only fair that our people enjoy a set of excellent rewards for all their hard work:

• UK/I - Uncapped Holiday Allowance (you read that right!)
• Enhanced Pension Scheme (please ask for your location and we will share!)
• Bonus Scheme
• Life Assurance, Income protection, Private healthcare (with option to add dependent)
• £1,000 annual self-development learning fund & Access to thousands of Udemy courses
• Invest via the Company Share save Scheme, Discount vouchers, Volunteering days.
• ‘Take 20’ work from another location for up to 20 days
• Enhanced Parental Leave Policy – eg. Maternity up to 52 weeks which includes paid time off for appointments.
   

At Flutter we’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us one of the Top Workplaces in the area. 

Our values/attributes

• Building support: Close relationships with all relevant stakeholders which can be used to draw their support towards the Group technology strategy and is effective in promoting a wider understanding of our strategic initiatives.
• Collaborative: Working in partnership with our stakeholders on shared goals. Consistently seeking out and facilitates the sharing of others' ideas and perspectives and positively impacting the achievement of desired outcomes.
• Adaptable: Understanding other perspectives and not hesitant to adapt an approach in order to achieve a successful outcome. Mostly effective in managing change through applying insights from others and lessons learned from others.
• Objective: Able to act with impartiality and remain fair in all situations. Often defines criteria and identifies all relevant perspectives before making a recommendation or decision.
• Strategic thinking: Demonstrates a good understanding of overall Group and Group Technology strategic objectives. Mostly able to apply strategic knowledge to specific initiatives and/or decision making. Can consider and explore scenarios and possibilities to help Divisions succeed.
• Strategic communication: Provides timely and helpful information to others. Able to flex communication style to meet the needs of various audiences (Divisions/locations). Mindful to listen to different perspectives and able to provide constructive feedback.