HR at Flutter is currently undergoing an exciting transformation, implementing Workday as the people technology platform across three divisions, and establishing a cross-divisional Global HR Operations team to support Flutter to drive first-class HR delivery and support for Flutter’s employees. This includes a new virtual Global Operations Support team to act as the front line for Flutter’s people for all things HR.
There is an exciting opportunity for a Support Partner to join this newly formed virtual global team and play a crucial role in managing and resolving HR queries from Flutter’s people as they arise. They will be responsible for guiding employees on how to use their new HR systems and processes effectively and driving operational excellence in HR.
This team will be delivering HR support through Workday’s support tool, Workday Help, answering a range of “How do I?” questions and queries and supporting transactions for Flutter’s people across the employee lifecycle from hire to retire.
Responsibilities:
● A member of the Global HR Operations team that will act as the go-to resource for “How do I?” questions that are sent through the Workday Help case management tool, for the majority of employee populations across 25+ markets, providing them with an excellent, best-in-class experience.
● Manage and process HR hire to retire transactions in Workday, including complex Workday transactions and mass data uploads, gathering the appropriate level of information to correctly process as required and in alignment with established Flutter practices.
● Responsible for escalating employee queries to the appropriate teams when In-Country, escalated or specialist support is required.
● Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location or process-specific.
● Provide support to specific HR-led projects and/or initiatives as cascaded down from Global HR Operations management.
● Collaborate with other Global HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliant with Flutter standards and business expectations.
● Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.
● Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.
Skills and Capabilities:
● Experience working within a customer service environment.
● Experience working within HR Operations with knowledge of employee lifecycle processes preferred.
● Proven ability to support employees across the globe, taking into account local nuances preferred.
● Demonstrated ability to maintain confidentiality, and manage sensitive data and/or employee matters.
● Comfort navigating through and processing transactions in an HR enterprise system (Workday preferred).
● Excellent written communication skills.
● Analytical mindset with ability to identify and solve problems as required.
● Focused on employee experience and efficient process delivery.
